• Is your Store open?

Yes we are.  Click here to read how Golden Acre is responding to the COVID-19 pandemic https://www.goldenacre.ca/covid-19/

• I want to pick up my order curbside. How does it work?

We have made it simple:

1. Select your items online
2. Click FREE Store Pick
3. Choose the day and time slot for pick-up
4. Arrive at Golden Acre and follow the directions to our Store Pick Up Area
5. Park at one of our 6 designated Pick up stalls
6. Call the number provided on the sign and pop your trunk
7. Our staff will load your order in your car while ensuring proper social distancing

• I chose delivery for my online order. When can I expect it to arrive?

Due to the unprecedented current demand for deliveries, orders are being delivered in 2 – 8 business days.  Under normal circumstances, orders are delivered within 2 business days

• I live out of town. Why am I not able to select local delivery for my order?

During this pandemic, we are only servicing Calgary for deliveries of:

• Live Plants
• Large bags of soil, stone, and mulch
• Oversized items and goods weighing over 50 lbs
• Patio Furniture and Umbrellas

Regular delivery services to local cities and towns (include hyperlink of towns) will commence when things normalize

• Why am I not able to select FREE store pick up for my order?

You may be outside of the radius that Golden Acre is servicing for FREE store pick up.  Here is a link to the towns we are currently servicing (include hyperlink of towns)

• Is it safe to shop in your store?

Golden Acre reacted swiftly and decisively to this pandemic.  The safety and well-being of our employees and customers is our top priority.  Click here to read how Golden Acre is responding to the COVID-19 pandemic https://www.goldenacre.ca/covid-19/

• How do online refunds work?

Since our inception we have offered Hassle-free returns.  Please click here for more details https://www.goldenacre.ca/return-and-guarantee-policy/

• I am not finding what I am looking for online?

Golden Acre was the first online garden center in Canada and one of the first of its kind in North America.  Our online store has between 5500 -16,000 items online and we are adding more each week. Due to unprecedented online demand, some items may be temporarily out of stock.  Our procurement team is constantly re-stocking.  If you can’t find what you are looking for, please check again online in a few days.

• Can you explain the different delivery and pick-up options?

Calgary

• All Goods available for Local Truck delivery
• All Goods available for FREE Store pick up
• No restrictions on size of order
• Canada Post delivery limited to <50 lbs and no live goods

Local Cities and Towns (include hyperlink of towns)

• Local Truck delivery postponed during current pandemic
• All Goods available for FREE Store pick up
• No restrictions on size of order
• Canada Post delivery limited to <50 lbs and no live goods

Rest of Canada

• Delivery postponed during current pandemic
• FREE Store pick up not available
• No restrictions on size of order
• Canada Post delivery limited to <50 lbs and no live goods
• I am having problems seeing the day and time slot option for FREE in-store pick-up?

Try refreshing your page.  That should work

• Is golden Acre taking phone orders?

We have spent years developing our online store to allow customers to shop from the comfort of their home.  Unfortunately, we currently do not have a mechanism to process phone orders

• How long has Golden Acre been around?

Golden Acre has been Calgary’s garden center since 1967. 

• What kinds of products would I find in-store?

As one of the largest full-service home and garden stores in Canada, we have over 40,000 unique items.  Here are some of the departments

• Annual Flowers and Planters
• Perennials
• Trees, shrubs and evergreens
• Houseplants and Tropicals
• Patio furniture, Umbrellas, and Outdoor heat
• Home Décor and Christmas
• Indoor Growing and Cannabis supplies
• Fountains, Birdbaths, and Water Features
• Statuary and Garden Accessories
• Soils, Fertilizers, and Amendments
• Decorative Stone and Mulches
• Control products
• Indoor and Outdoor Pottery
• Tools and Gardening Equipment
• Bulk Soils, Decorative Stone, and Mulches
• Does Golden Acre provide planting services?

Absolutely! We offer professional planting services for all of our trees, shrubs, evergreens, perennials, and annuals.  Here is our 2020 price list.

• When and where can I apply for employment with Golden Acre?

We accept resumes year-round at jobs@goldenacre.ca

• Does Golden Acre carry organic and eco-friendly green products?

We are proud to say that we have one of the largest selections of eco-friendly and organic products. We carry non-GMO seeds, heirloom seeds, organic soils, organic fertilizers, eco-friendly insect controls, humane animal controls, chemical free weed controls and pet-friendly products

• Where can I get a copy of the Material Data Safety Sheet for a product available at Golden Acre?

Please email info@goldenacre.ca and indicate the specific product you are inquiring about. We will send you the information in a timely manner